The Business of Social Media – a short course with Cyfle

Cyfle have invited us to run our 2-day course, The Business of Social Media again in Caernarfon and Cardiff.

Who
Individuals working in marketing, promotion or development of small and large businesses and organisations.

When
Caernarfon (Welsh medium) 17/18 October
Cardiff (English medium) 20/21 October
Cardiff (Welsh medium) 14/15 November

Details
Many businesses are now using social media to create engaging relationships with people and markets, communicate about products, offer special deals, develop customer loyalty and respond to enquiries and conversations about their brand.

  • How can you use digital media tools to achieve these business aims?
  • How can digital media be used to bring out creativity, tackle problems, enable collaboration, develop audiences and tell stories?
  • Which tools are appropriate for your work and what can they do?
  • How do you go from registering an account with an online tool to using it well on a real project?

Participants will have an opportunity to explore these questions and gain practical experience on the platforms which have people’s attention.

Book a place
To book a place or ask questions please contact caernarfon@cyfle.co.uk or 01286 668003.

Artist abandons Twitter and Facebook – and explains why

Hugh Macleod is a well known cartoonist who has a blog by the name Gaping Void. Here is an excellent and thought-provoking post from last month:

Earlier today I told everybody on Twitter and Facebook, that I’m leaving Twitter and Facebook.

Why?

Because Facebook and Twitter are too easy. Keeping up a decent blog that people actually want to take the time to read, that’s much harder. And it’s the hard stuff that pays off in the end.

Besides, even if they’re very good at hiding the fact, over on Twitter and Facebook, it’s not your content, it’s their content.

The content on your blog, however, belongs to you, and you alone. People come to your online home, to hear what you have to say, not to hear what everybody else has to say. This sense of personal sovereignty is important.

And as I’ve said many times over the years, Web 2.0 IS ALL ABOUT personal sovereignty. About using media to do something meaningful, WITHOUT someone else giving you permission first, without having to rely on anyone else’s resources, authority and money. Self-sufficiency. Exactly. [...]

Read the rest of the post for more of Macleod’s reasoning. It’s interesting to read the various responses around the web to the post.

I admire Macleod’s idealism. In general I’m inclined to agree with his points about Twitter and Facebook. They are companies with their own objectives and although the services are free, we should think about if we should use them – and how. (Incidentally at the time of writing Macleod appears to be back on Twitter but let’s ignore that and focus on the advice.)

I wouldn’t recommend Macleod’s advice for everyone in every case but I would say that it is of particular relevance to artists and creative people who ‘create content’. As always it comes back to the nature of your set-up and what you want to achieve.

The Digital Scholar by Martin Weller

Martin Weller is an OU professor who we first met through our Trydan cafe events. I’m currently reading his new book The Digital Scholar for his insights on the use of digital media in education and research. As with Martin’s excellent blog there will doubtless be things applicable outside of education. What I expect I’ll do is carry on reading it online for free at the Bloomsbury Academic site until my eyes hurt and then invest in a paper version of the book. Join me.

Incidentally now and again people ask me what’s happening with Trydan. I’d say it was on indefinite hiatus at the moment, unless anyone wants to start them again. Although they only lasted for around a year, the open gatherings were an invaluable way to meet people and swap ideas across different fields. And of course many of those people are still in contact.

Technology as a material

To make art with technology, one does not use it as a tool; one must understand it as a material. Technology is not always a tool, an engineering substrate; it can be something to mould, to shape, to sculpt with.

Materials have desires, affordances, and textures; they have grains. We can work with that grain, understanding what the material wishes to be, wishes to do – or we can deliberately choose to work against it. We must understand that grain and make a deliberate choice. [...]

Thought-provoking short essay about art and technology by Tom Armitage which I’m still pondering.

What the White House rickroll (kind of) means

The book Cluetrain Manifesto is often regarded as an early vision (from 1999) of informal and authentic communication between human beings online. It contrasts that with the often insincere brochure-speak beloved of corporations and institutions.

Now, I’m sure this will be misinterpreted by humourless columnists and equally derided on forums for even being a bit passé. But I like it: on Tuesday the person given legitimate control of the White House Twitter account rickrolled somebody. That is, he did a little prank which you can read about in the news item. It’s a little glimpse of humanity at work.

Is it a sign that the Cluetrain lessons and practices have truly reached trusted staff, at least over in the USA?

I can’t imagine any public organisation or council doing something like this in Wales just yet, where often there are attempts by management to block social media platforms like Twitter.

It’s not that I”m asking for a big rickrolling craze to start in the public sector. That would be boring. And I’m not asking for a bunch of press coverage around some ‘cheeky’ branding campaign that’s been constructed in detail. This is for everyone, not just about whoever’s responsible for PR, publicity, branding and marketing, although it’s relevant for them.

The point I’m trying to make is: are people in your organisation allowed to use whatever tools they want or need to use, to enjoy their work and to communicate with people outside the building without having to adopt a false, guarded corporate tone? In other words can they converse online they way they’re inclined to talk anyway, like human beings? If they’re not, what is stopping them?

National Rural Touring Forum and the quickest way to start blogging #ruraltouring

nrtf-blog

I’m working with National Rural Touring Forum at the moment. In their words they’re:

the organisation that represents a number of mainly rural touring schemes and rural arts development agencies across England and Wales. Our touring scheme members work with local communities to promote high quality arts events and experiences in local venues.

Just wanted to say a quick word about one aspect of my work which is the new NRTF blog at nrtf.wordpress.com.

Part of my brief was to help the organisation to help its members in the use of digital media when organising gigs and events in villages and rural communities.

While already equipped with a website I thought there was a need for somewhere where we could quickly post news, videos, images and notes from the conference. We also wanted to allow comments and sharing of the posts around the web.

We had to get it online quickly in time for the beginning of the conference. So this time I opted to use wordpress.com.

The blog could have been hosted and accessible from their main domain, in the background running WordPress code from wordpress.org. I am no stranger to installing WordPress code, running completely independently, with all the customisation and design flexibility that brings.

But rather than spend time discussing and planning that and going back and forth with visual design and other issues, I just set the blog up on wordpress.com and added some team members as users so they can post.

I think far too often people agonise over all kinds of comparatively small issues (branding, design tweaks, everything under one domain, what could be possible with the technology) at the expense of the THING which just has to be DONE and available.

In the long run we can still do many things.

Maybe we want to lose ‘wordpress’ from the address to have a more branded name – but make sure any inbound links don’t break. In that case we can use WordPress’ paid service to redirect a subdomain (such as blog.nrtf.org.uk, just an example) to the blog on Automattic’s company servers. Any visitor will not know any differently, other than the neat domain name.

Alternatively, if NRTF build a new website (hopefully using an open source system such as WordPress itself or maybe Drupal) they might decide to include a blog as a section. In that case we can export the content from the posts on the existing WordPress blog and import them on to the new website. Unlike many other web services, WordPress is very good at letting you export your data and move it elsewhere. (Dear web services: if you love someone, please set them free.) We could post one final entry on the existing blog with a link to the new home and a brief explanation.

Or we can just carry on with the blog as it is.

I’m happy that the NRTF team are up and running with a blog, which is probably the quickest way to publish long-form content on the web. They also have freedom, they are not locked into this system, which is important.

The annual gathering of NRTF is about to start in Caerleon, Newport. The hashtag is #ruraltouring. I’m doing three presentations and a social media surgery. So I’ll be pretty busy – but please make sure you say hi to me if you’re attending!

The email charter

This Email Charter – prompted by a blog post from TED’s Chris Anderson (not the Wired/Long Tail author) – is becoming a discussion point around the web and it has some good advice.

We all love the power of email connecting people across continents. But… we’re drowning in it.

Every year it gets a little worse. To the point where we can get trapped spending most of our working week simply handling the contents of our in-boxes.

As a set of 10 short tips it’s a good start and very easily digestible. The first tip is:

1. Respect Recipients’ Time
This is the fundamental rule. As the message sender, the onus is on YOU to minimize the time your email will take to process. Even if it means taking more time at your end before sending.

I’m left wanting more though. I find email surprisingly relevant to discussion of social media tools in the workplace. A major cause of the email problem, as far as I can see, is unthinking and automatic use of email. Very often, email is seen as an all-purpose communication tool, even a to-do list, both of which are wrong. There are other options that work with or instead of email, e.g. a better personal to-do list (so you’re not dependent on other people to organise your time and commitments), collaboration tools such as a wiki and Google Docs, or even a phone call or face-to-face discussion.

‘I simply don’t have the time to try these alternatives’, people say. There’s an anxiety and fatigue  associated with email and sometimes the vague sense of unattended jobs lurking in the inbox.

Ultimately though, if we’re working in the knowledge economy then we’re going to have to grapple with this problem and change the way we do email (if at all), in order to do our work more effectively and win back time for the important things.

The nature of the bargain: your organisation, Facebook and Twitter

Dave Winer has been developing a theme of open systems on his blog over several months. Today he looks at the recent French decision to prohibit media promotion of web services run by companies:

In the United States, the media are making a huge mistake re Twitter and Facebook by treating them as if they were open systems like the web or email. In fact, and they know this, they are corporations with eponymous services.

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In France, in the spirit of being open to competition, the government has prohibited the media from using the names of the services unless the story is specifically about the company. I think this is very smart, compared to what we’re doing and not doing here.

In the United States, not only do the media treat Twitter and Facebook as if they were public utilities, like the open web, it’s actually even worse. The Library of Congress, which is part of the government, is subsidizing Twitter, by doing a complete archive of Twitter, before making a serious attempt at archiving the web. This helps cement Twitter as the medium of record, which is ridiculous. The market is just getting started. How can you justifiy the government taking sides over other equivalent (or better) ways to communicate, that are not owned by a company (like the web, for example). If this isn’t against the law, to use taxpayer funds to help a company achieve dominance over competitors, it should be against the law.

You can read the rest on scripting.com.

I regularly use Twitter and Facebook and sometimes recommend them to organisations for certain projects as part of the work we do at NativeHQ. But that doesn’t mean I’m entirely trustful of these and other services for the long term. These are free-of-charge-to-user services provided by companies and paid for by advertisers. Furthermore they offer very few ways of exporting your data or contacts and moving to a rival service, should you want to.

That’s a very different deal from, say, buying a domain name, some hosting and setting up a blog or wiki which you control, which is independent of any company (even, say, WordPress or Twiki if you’re running the code independently) and which can be backed up. Or, setting up a subdomain and running something like status.net, the open source Twitter clone, within your organisation or community. In practice the core code for those systems is free of charge but you will spend money getting them set up and maintained. My point is the freedom and control you get with them.

So should we use the free-of-charge hosted services like Twitter and Facebook, the services which don’t bring the freedom? For cost-free web services, it’s difficult to make a categorical decision which applies to all cases. Even the paid web services (like Flickr, which has a mixture of free-of-charge and paid premium users) suffer downtime, get acquired, modified – and sometimes closed. Long-term reliability could be one of the things you’d be looking for and these weaknesses reduce the score, at least in that category.

I have a feeling that a lot of the innovation we will see in the next few years will be focused on replicating the feel and capability of some of these social media services in a way which is distributed across the web – small pieces loosely joined – just like websites are. The closed systems provide the initial idea, the impetus will come from business opportunities and individual will and the result will be open systems of many kinds which restore power and control to the users. That might sound less convenient than the comparatively slick centralised systems we have now. But I believe developers will find a way to make it work in a friendly way.

But that’s where the prediction ends. As befits the NativeHQ blog, this is a practical blog post about what you can do now.

So for now if you want to be where the people are in 2011 centralised systems like Twitter and Facebook can feasibly – but not always – have an important role to play.

When and if? As with many questions on which our work here hinges, it depends. I can say with certainty that the benefits to you will come at the possible expense of some of the weaknesses and the potential problems. And I owe it to the people we work with to be clear on that.

How you use these tools is important too. Here’s just one example: are you putting your organisation’s news and information on Facebook only, perhaps on a Facebook page or worse still, your own personal profile? You could be missing a whole bunch of people  – particularly if they’re not habitual users of Facebook, are using Google search, are on your website, are looking at your email newsletter or any number of other places. You also miss some of their comments and restrict the visibility of the conversation. In that case I would look at putting your content on the web and then sharing a link on Facebook instead. For programmers it’s the difference between passing along a reference and passing along the data, the values. It will probably make your content more accessible – appearing in a Facebook feed as well as being on the open web, with all the benefits that brings.

Port Talbot: all about The Passion online experience

We’ve done quite a bit of work with National Theatre Wales, ever since the beginning when we helped them plant the seed of their online community and, among the most memorable and fulfilling for me, The Beach production in Prestatyn in July 2010.

Now Tom has written a long post about his experiences working on the online experience for The Passion, the theatre production in Port Talbot. Well worth reading if you’re interested in the intersection of theatre, community, storytelling and online.

Event: #senedd2011 in the Pierhead, Cardiff

senedd2011-gwahoddiad-cymraeg-800

We’re co-organising this event with the National Assembly. Entry is free but don’t forget your RSVP: Geraint.Huxtable@Wales.gov.uk