Outsourcing social media: the debate

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ama2We were asked recently to write down our thoughts on why Arts organisations should not outsource their voice on Social Media platforms recently, for the Arts Marketing Association blog. The piece has just been published alongside an argument in favour of outsourcing by Sarah Morris from Sequence, another digital agency also from Cardiff.

You can view the debate here on the AMA blog – what do you think? Get involved in the discussion over there!

NativeHQ wins Theatre Multiplatform award!

NativeHQ win Multiplatform Award

Big thanks to the theatre critics of Wales for giving us an award for the best use of digital/online content at the inaugural Theatre Critics of Wales Awards in Cardiff this weekend. We won it for our work with National Theatre Wales on The Radicalisation of Bradley Manning, by Tim Price.

We designed an online project that created a native web experience of the play by embedding CCTV cameras into the set of the show, livestreamed the play and gave the online audience a chat space to communicate with each other and external links for viewers to explore the story in more depth that changed throughout the play to reflect what you were watching.

Multifplaform design awardWith Wikileaks, Anonymous and the Bradley Manning Campaign all tweeting links to the web production, nearly 10,000 people watched the play as it was beamed from Tasker Milwood school in Haverford West, Cardiff and Connah’s Quay in North Wales. On the final day of the show in North Wales, someone in the council switched off the internet for the weekend, so we were left streaming the production through a 3G phone tether!

Bradley has nearly been in prison without a full trial for 1000 days. It now seems very likely that he did indeed leak the documents that he has been accused of sending to Wikileaks and with many Americans baying for blood, it’s is likely he will face a jail sentence. But having been a catalyst for the Arab Spring and brought the truth of American action in war and foreign policy thinking to global awareness, it seems like this Welsh Geek has done more in his young life to change the world than most of us ever will.

Many thanks to everyone involved in the production – Lucy, David, Jacob and Mike, to the creative team Tim, Chloe, Natasha, Mike, the cast and crew, and special thanks to John McGrath, the artist director of National Theatre Wales, for his vision and bravery in making NTW one of the most innovative digital theatre companies in the world.

Find out more about the campaign to support him through his ordeal by visiting the Bradley Manning Support Network.

Background to the NativeHQ website rejig

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Tom and I have been busy rejigging the NativeHQ website of late. We’re still working on some aspects of the content but decided to follow the Cult of Done philosophy and just get it online.

I wanted to blog about how relatively painless this process has been from a system point of view. This is the kind of long-term freedom from pain we like to offer clients of our website development services too.

Since the beginning of NativeHQ around three years ago our website has run on the WordPress system and this is turning out to have been a wise decision. One huge advantage of WordPress is the freedom we get from its open source licence (the WordPress code is licensed under a licence known as GPL). In other words, we are independent of any other company and completely free to change bits of it. We are certainly not locked in to any suppliers, licence costs, ‘bespoke’ systems and so on.

In the case of our own website we kept the core system and the old posts. We mainly needed to work on the cosmetic level of the visual theme: we got rid of the old theme and developed a new theme in keeping with our visual identity.

There are some functional changes as well. For example we wanted each service page to begin with an introduction and have a live portfolio of related projects underneath. If you visit, say, Social media strategy or Multiplatform design, you’ll see what I mean. The list of links in each case is generated automatically from the blog maintained by Tom and me, based on categories.

Again these functional changes are modular – just a matter of patching in a new template or two, not a serious overhaul.

Something is seriously wrong if you have to spend loads of money to overhaul your entire website including the core CMS just to give it a fresh look and emphasis every three or so years. But some website suppliers can force you to do this by making you rely on their bespoke, proprietary systems. As a rough analogy, it wouldn’t make sense to put your body under general anaesthetic and have surgery every time you simply want to change your outfit or make-up.

Rydyn ni wrthi’n datblygu’r ochr Cymraeg o ein gwefan ni. Bydd y cynnwys yn wahanol i’r Saesneg i fanteisio ar y cyfle i siarad am y we Gymraeg a phethau sydd yn addas i ein cymuned sydd yn defnyddio Cymraeg. Gawn ni weld. Mae’r ddwy iaith gyda statws cyfartal ond mae modd gwneud pethau unigryw i’r Gymraeg hefyd er mwyn cryfhau’r gronfa o sgyrsiau sydd ar gael yn yr iaith hon. Mae’n broses dysgu hefyd. Mae mwy nag un ffordd i wneud pethau a dyma’r ffordd rydyn ni’n bwriadu dewis. Fyddan ni ddim eisiau cyfieithu yn uniongyrchol rhwng y ddwy iaith.

Os wyt ti’n chwilfrydig, rydyn ni’n defnyddio ategyn WordPress o’r enw WPML er mwyn rhedeg system ddwyieithog. Mae rhaid gosod tri neu mwy o gyfieithiadau: system graidd WordPress, y thema, y cynnwys ac ambell i ategyn. Dyw WPML ddim yn berffaith ond dw i wedi trio sawl ategyn ac mae’n well na’r gweddill sydd ar gael ar hyn o bryd – yn fy marn i.

Gyda llaw dw i’n casáu ymddiheuriadau am ddiffyg darpariaeth Cymraeg ar wefannau ond nawr dw i’n wneud yr un peth. Cymraeg yw fy ail iaith ac mae’r iaith ysgrifenedig yn her fach i fi felly diolch am fod yn amyneddgar.

NativeHQ on LinkedIn

We’ve just started a NativeHQ page on LinkedIn. We’re still testing the service as a business in order to figure out its value. Do subscribe if you want to follow our posts on the use social media in the real world.

Trydan social media cafe this Friday

We are co-organising Trydan social media cafe this Friday in Juno Lounge, Wellfield Road, Cardiff from 11AM till 2PM.

If you’re interested in social media, there’s more info on the Trydan event wiki. If you’re planning to attend, please add your details to the list.

If you’re from elsewhere, we’re also maintaining a list of social media cafes around the UK.

Introducing Trydan – a Cardiff meet-up for people into social media – and our reasoning behind it

We’ve started a series of social media cafe events in Cardiff called Trydan but first, some background…

Tom and I thought it would be interesting and profitable to get together with other people in Cardiff who are interested in similar things.

“Social media” is the closest generic term for what excites us, it’s our area of expertise.

Some examples of social media tools are blogs, wikis, Twitter, social networking platforms like Facebook, search engines (to an extent), collaboration systems like Google Docs and many other examples – including things currently being developed.

Often the term “social media” is conflated with the term “web 2.0″ which itself has a related meaning along the lines of “systems which get better when more people join”. (We have Dale Dougherty and Tim O’Reilly to thank for that particular term! Although, to be fair, it was more akin to a remark to be understood in the context of the dot-com collapse of the late 1990s. Web 2.0 covered all the platforms and services that were able to provide enough usefulness to survive.)

We also want to avoid the hot air and wishful thinking that goes along with any new technology. Real benefit is the key. Enthusiasm for shiny tools and gadgets isn’t intrinsically wrong necessarily. But it can easily become a needless distraction from whatever you’re trying to achieve, which is why it’s important to measure the outcomes.

This stuff is real. We get excited about using these new tools and platforms for measurable benefit to the individual, company or organisation.

Our emphasis would tend to be on outward-facing stuff, which includes your blog, your website and your web presence. This intersects with what’s traditionally known as marketing and public relations.

That said, social media can have a great effect on your collaboration and interaction with colleagues as well.

Anyway, social media have somewhat disrupted the strict boundary between the external and the internal – but only for those brave enough to seek the benefits.

In other words, the philosophy of having a strict wall around your company, or your company as “black box”, is often not the only way or even the best way.

We’re not journalists but crowdsourced video for news is one good example of this. However much the BBC’s Jeremy Paxman may dislike it, people are not content merely to be passive viewers anymore. They now expect some element of interactivity with media.

This movement towards interactivity started with so-called new media and is trickling into established media. Of course, people hardly ever use the term “new media” any more. Especially not the young.

The chef Gordon Ramsay is another example from TV, inviting viewers to contribute recipes via YouTube. He’s supposed to be the expert, right? But now he’s become even more expert by opening up and responding to his fans.

The other Gordon in authority, Mr Brown, who has a blog and has also chosen YouTube to communicate with voters in both directions. And of course Barack Obama used a combination of Twitter and his blog to reach out to voters, in tandem with his supporters on the ground to secure his place at the White House.

Those examples hint at some of the well known stories and there are many more. There are many more abject failures as well. But you can expect to fail when you try these things. Fortunately, social media is cheap and pretty comfortable with an iterative process. Just adjust things as you go or replace them with something better.

But still, we like to get good results as quickly as possible. We had a sense that other people were thinking along similar lines – and thought there could be demand in the Cardiff area for a place to swap ideas and practices. Social media is about sharing after all. So we’re starting a series of regular coffee events in Cardiff where we can discuss this stuff – what works and what doesn’t and why.

The event is called Trydan and we’re co-founding it with two of our friends: journalism tutor Glyn Mottershead and journalism researcher Andy Williams, both of whom are based at Cardiff University.

The four of us are also co-founding it with everyone who turns up for the first meeting.

For inspiration, we’re giving more than a passing nod to other social media meet-ups we know about or have attended – Tuttle in London, Social Media Cafe in Birmingham and Social Media Cafe Manchester (#smc_mcr)

So that’s some of the thinking. You are invited to join us if any of this interests you. The event is set up as a separate entity – just head to the Trydan wiki on which you can read more, add your name to RSVP and also edit.

Hello, world

We have now launched NativeHQ.

Our core belief in starting NativeHQ is that regular and meaningful communication is vital. This company blog is a key thing for doing our own communication. It’s a living part of our business, where we model what we endorse.

We will mainly be discussing the wider subjects around our work, which covers social media, the web and the useful aspects of technology.

With this blog we want to avoid a one-way “broadcast” model which is perhaps the strongest temptation with a blog so closely allied with a business. We will listen, read, watch and otherwise check out what everyone else is offering and regularly respond here. We much prefer that way and we suggest that the benefits of real discussion are massive and ever increasing. On that note, anything that is (or resembles) blatant advertising has no place here.

We have deliberately set a broad remit and this will be reflected in the blog, which we plan to guide and shape along the way.

That leads us to our hope for you too – that you enjoy reading it and that it will help you in your work over time.

NativeHQ
December 2008